One can only imagine the Gareth Keenan investigates style repercussions from this.
The American airline tweeted the explicit image to an unhappy customer by mistake – but it took the firm nearly an hour to remove the post. The pornographic image, which depicted a naked women and a model plane, was included in a response to a customer who complained about her delayed flight from North Carolina to Oregon. The picture was accompanied by the message: "We welcome feedback, Elle. If your travel is complete, you can detail here for review and follow up."